Refund & Cancellation Policy
Last Updated: October 6, 2026 • Effective Date: October 6, 2026
This Refund & Cancellation Policy outlines the procedures for two distinct categories: (1) Ruqeva SaaS software subscriptions for business owners, and (2) appointment cancellations made by end-clients booking services with independent businesses.
Ruqeva SaaS Subscriptions (For Business Owners)
1. 14-Day Free Trial (Test Before You Pay)
We provide every new business workspace with an unrestricted 14-day free trial. No credit card or advance payment is required. This trial period gives business owners ample time to test our 24/7 online booking engine, staff shift rosters, WhatsApp notifications, and calendar tools before making any financial commitment.
2. Subscription Cancellation
Business owners may cancel their recurring monthly subscription (₹799 / month or $12 / month) at any time through their dashboard settings. When you cancel:
- Your account remains fully active until the end of your current paid billing period.
- No further automatic renewals or charges will occur.
- You will retain access to your business data and historical reports.
3. SaaS Refund Terms
Because we provide a comprehensive 14-day free trial to evaluate our software prior to purchase, subscription fees are generally non-refundable once billed. However, refunds will be promptly processed in the following circumstances:
- Duplicate Charges: In the event of a verified technical billing error resulting in duplicate charges.
- Statutory Requirements: Where applicable consumer laws mandate a statutory refund window.
Appointment Cancellations (For End-Clients Booking Services)
When a client schedules an appointment through an independent business's Ruqeva storefront link, the following policies apply:
Free Online Cancellation Link
Every confirmed appointment receives an automated WhatsApp ticket containing a secure cancellation link. Clients can cancel their appointment in 1 click without needing an account.
Business-Specific Cutoff Times
Each independent business sets its own advance cancellation cutoff window (e.g., minimum 4 hours prior to scheduled appointment). Online cancellations attempted after this cutoff may be restricted by the business to prevent idle specialist slots.
In-Person Service & Payment Disputes:
Ruqeva does not process counter payments, tips, or physical service fees collected by independent businesses at their physical locations. Any disputes, refunds, or service quality adjustments regarding physical services rendered must be settled directly with the business management.
Have Questions Regarding a Charge or Cancellation?
For billing assistance or questions regarding your business workspace subscription, please email our support team at support@ruqeva.com. We typically respond within 24 business hours.